Service & Repair


Please contact us before sending equipment that is more than 10 years old as we may not be able to repair or give service.

For safety reasons, electric equipment older than 15 years will not be serviced.

Repair/Overhaul Service

USA Customers
USA Customer:

  1. Please fill out the Repair Request Form and fax or email it to us. A copy of the form must be included with your equipment.
  2. Once we receive and inspect your equipment, we will send you a quotation for the cost of repair. Repair cost estimates are under present unit test and examination. There may be extra costs added if further defective parts are found during the repair process. You will be notified of the extra costs.
  3. If you decide to proceed with the repair, fax or email a copy of a Purchase Order that covers the cost of repair plus shipping/handling (from customers who have an established account) or complete the Credit Card Payment Form.

Please Note:

Do Not ship Magnetic Base


Canadian Customers
Canadian Customers:

  1. Please send us the completed "Repair Return Authorization Number Request Form" in order to obtain RRA # prior to sending your unit to us.
  2. We will send you the RRA.
  3. A copy of the RRA must be included with your equipment.
  4. Once we receive and inspect your equipment, we will send you a quotation for the cost of repair. Repair cost estimates are under present unit test and examination. There may be extra costs added if further defective parts are found during the repair process. You will be notified of the extra costs.
  5. If you decide to proceed with the repair, fax or email a copy of a Purchase Order that covers the cost of repair plus shipping/handling (from customers who have an established account) or complete the Credit Card Payment Form.

Please Note:

Do Not ship Magnetic Base


Customers in Latin America
Customers in Latin America:

  1. Please send us the completed "Repair Return Authorization Number Request Form" in order to obtain RRA # prior to sending your unit to us.
  2. We will send you the RRA.
  3. A copy of the RRA must be included with your equipment.
  4. Once we receive and inspect your equipment, we will send you a quotation for the cost of repair. Repair cost estimates are under present unit test and examination. There may be extra costs added if further defective parts are found during the repair process. You will be notified of the extra costs.
  5. If you decide to proceed with the repair, fax or email your approval to us.
  6. Payment Terms are "prepayment by wire transfer" or "credit card".

Please Note:

Do Not ship Magnetic Base


Repair/ Overhaul Service Fee Examples

Note: Labor is charged at a rate of US$100.00 per hour. The cost for parts is additional.

  1. Simple Overhaul:
    Mechanical manipulators (MM-3, MN-151, UM-3C, etc.) approx.1 hour
    High-grade mechanical manipulators (MX-2, NMN-21, etc.) approx.3 hours
    Hydraulic micromanipulators (MO-103, MHW-3 etc.) approx.2 hours
    Electrical equipment (PC-10, MF-900, MM-89, etc.) approx.3 hours
  2. Additional Labor Fees:
    Dismantle and rebuild the whole unit add approx.1 hour
    Replace and adjust the hydraulic system add approx.1 hour
  3. Fees for Repair parts:

    * Please note that in principle, we do not sell parts.

    Hydraulic System Cartridge US$150.00 for each axis

    The cost of some replacement parts is between US$50.00 and US$300.00.

    These are just examples from our experience. The cost of service depends on the condition of the unit. After evaluating your unit, you will be sent an estimate of repair or overhaul.

    Please note that all shipping and handling charges are your responsibility.

    When you send your equipment to us for service, please complete the "Repair Request Form" and enclose in the package with equipment.

Repair Request Form

Note: Repairs are warranted for 90 days.


Attention Customers in Canada and Latin America

Please obtain Repair Return Authorization Number prior to sending your unit to us for repair / service. Repair Return Authorization Number Request Form is available from the link below.

Repair Return Authorization Number Request Form